Refund policy

Refund & replacement policy

Last updated: 23 October 2026

TIBA Select supplies custom-branded goods to businesses. This policy therefore works differently from a retail returns policy, and it is worth reading before you order.

Custom items are not returnable

Every custom item we produce is made to your artwork and approved by you before production begins. Once it carries your logo it has no resale value to anyone else, so a returned branded product is scrap.

For that reason we do not accept returns or give refunds on custom items, including orders where you change your mind, over-order, or no longer need the goods. The compensation is the approval step: changes made before you approve the proof are free.

If something is wrong, we replace it

If an order arrives with a production defect, a printing or engraving error, or does not match the approved proof, we remake and replace the affected units. We do not ask you to ship the goods back first, and we do not substitute a refund for a replacement.

1. Photograph the issue — the item, the defect, and the outer packaging if the shipment arrived damaged.
2. Email tibaselect@outlook.com with your order or quote reference and the quantity affected.
3. We reply within one business day (Mon–Fri, CET) and confirm the remedy with you.

We will replace or reprint the units, or — if your event date has already passed — credit the value against a future order. We agree which with you before we act.

Reporting window

Report defects within 30 days of delivery. After that we still look at every case on its facts, because a defect that only shows up in use is still our defect.

Damage in transit

Freight is included in your quote as a single landed price, so an in-transit claim is ours to handle with the carrier, not yours. Send us the photographs and we take it from there.

Sample kits and unbranded stock

Sample kits are charged for and are not returned — they are yours to keep, which is the point of ordering one. Unbranded stock is handled case by case; email us with what you have and we will tell you what we can take back.

Refunds

Where a refund is agreed, it is issued to the original payment method within 10 business days of us confirming it.

Contact

TIBA Select
Pater Damiaanstraat
6369 SV Simpelveld
The Netherlands
tibaselect@outlook.com